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Privacy Policy

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​​1. Introduction

3rd Dimension Printing & Services (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with applicable laws, including the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

We may collect and process the following personal information:

  • Full name

  • Contact details (phone number, email address)

  • Delivery and billing address

  • Order details and preferences

  • Payment-related information (processed via secure third-party providers)

  • Any information you provide when contacting us or placing an order

We only collect information that is necessary to provide our services.

3. How We Use Your Information

Your personal information may be used to:

  • Process and fulfill orders

  • Communicate with you regarding your order or enquiry

  • Arrange delivery and shipping

  • Provide customer support

  • Improve our products and services

  • Send important updates related to your order or our services

We will not sell or share your personal information for marketing purposes without your consent.

4. Sharing of Information

We may share your information with:

  • Courier and delivery service providers (for order fulfilment)

  • Payment processors (to securely process transactions)

  • Service providers assisting in operating our website or business

All third parties are required to respect the confidentiality and security of your information.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from:

  • Loss

  • Misuse

  • Unauthorised access

  • Disclosure or alteration

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purpose for which it was collected

  • Comply with legal, tax, or regulatory requirements

7. Your Rights

In terms of POPIA, you have the right to:

  • Access your personal information

  • Request correction or deletion of your information

  • Object to the processing of your information

  • Withdraw consent where applicable

To exercise these rights, please contact us using the details below.

8. Cookies and Website Usage

Our website may use cookies to:

  • Improve user experience

  • Analyse website traffic

  • Remember user preferences

You can choose to disable cookies in your browser settings, although this may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us via:

  • Our website contact form, or

  • Our official business contact details

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