Returns & Refunds Policy

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1. General Policy

At 3rd Dimension Printing & Supplies, each product is custom-made or produced to order. For this reason, returns and refunds are not automatically guaranteed and will be assessed on a case-by-case basis.

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We are committed to working with our clients to reach fair and reasonable solutions where issues arise.

2. Eligibility for Returns or Refunds
Returns, replacements, or refunds may be considered under the following circumstances:

The item received is defective or damaged

The item received is incorrect (not as per the confirmed order)

There is a manufacturing fault

All requests must be reported within 48 hours of delivery.

3. Non-Returnable Items
The following items are generally not eligible for return or refund:

Custom-designed or personalised items

Items approved by the client prior to production

Orders where the client has provided incorrect specifications

Items damaged due to misuse or improper handling after delivery

Items damaged due to improper specification of use

4. Assessment Process
All return or refund requests will be reviewed individually

Clients may be required to provide:

Clear photos of the item

A detailed description of the issue

Once assessed, we will communicate the outcome and next steps directly with the client.

5. Resolution Options
Depending on the outcome of the assessment, we may offer:

A replacement item

A repair

A partial or full refund (where deemed appropriate)

The chosen resolution will be at the discretion of 3rd Dimension Printing & Supplies, based on the nature of the issue.

If an item has a fault or is fragile and the client was clearly notified of it, 3rd Dimension Printing & Supplies is not liable for damages due to handling during or after delivery

6. Return Shipping
If a return is approved:

Shipping costs may be covered by us only if the issue is due to our error or a defective product

In all other cases, return shipping costs are the responsibility of the client

7. Refund Processing
Approved refunds will be processed within 5–10 business days

Refunds will be issued via the original payment method unless otherwise agreed

8. Cancellations
Orders may only be cancelled before production has started

Once production has begun, cancellations may not be possible due to the custom nature of the products

On cancellation of an order or design with a deposit paid, refunds are subject to 3rd Dimension Printing & Supplies's discretion as materials may have been ordered or labor for design has already taken place 

9. Contact Us
To request a return, refund, or assistance with an order, please contact us through our website or official business contact channels.